Remote Contact Centre Agent Pools for YOU
The Future is Now
Companies utilize Remote Agent Pools (RAP) to create customized pools of flexible on-demand remote contract agents to support their exact contact centre needs.
RAP provides a patented business system that allows companies to properly and legally operate remote customer service in the new emerging Gig Economy. (Contract Workers)
What is the Gig Economy?
The RAP System
Flexible
Remote contract agents can be staffed specifically for key intervals and more agile shifts. Schedule agents in 30 minute increments for whatever call volume peaks and valleys that need to be managed. During a crisis or busy periods, the agents can login almost immediately.
Better
Higher quality agents from anywhere nationwide with any language. The agents are better educated with a more broad variety of skills. No geographic restrictions like conventional contact centres. Greater access to bilingual agents.
Lower Cost
You only pay for what you use. Costs that incur with employee-based onsite setups are eliminated. No more EI, CPP, Worker's comp, benefits, or training fees. Agents provide their own equipment and tools. No wasted money on over staffing to meet service level needs.
Why Companies Use Remote Agent Pools
Flu epidemic or natural disaster
50+ people needed within 20 minutes
Seasonal peak and valley volumes
Difficulty finding high-quality bilingual agents
Filing a grievance because of new labour laws
Recruiters not getting enough responses
Needed redundancy for equipment failure
The Included Tools to Run Your Complete Program
DEDICATED CONSULTANT
Your company is given a dedicated client care consultant that reports directly to your team. They answer all questions, manage your tickets, and provide regular reports on the performance of your program to facilitate your desired adjustments.
RECRUITMENT
You are provided with an endless pool of Remote Certified Agents. Remote Agent Pools filters and ensures the people you are picking from are ready to be trained and work. You then choose and approve which agents will fit your business needs.
TRAINING
We can assist in the agent training, or help you perfect your inhouse materials for the remote environment. All is achievable quickly and efficiently with our remote classrooms and testing systems that are provide.
WORKFORCE MANAGEMENT
Predict, schedule, manage, and report. All of this can be done in real-time. Regular reporting and analytics are provided to calculate the performance of your program. We help your team to proactively make changes for more efficient services and savings.
OMNICHANNEL
The most advanced and flexible contact centre omnichannel tools. All PCI compliant and Secure. Connect with your customers exactly the way you want. We launch and integrate into all major CRMs.
PAYMENT
No payroll required. Hassle free payment. Facilitation is managed under one bill.
USING RAP
Any
Language
PCI Compliant
Primarily